At Tashi Tea, we are committed to delivering your orders promptly and ensuring your satisfaction. Below, you’ll find our shipping and returns policies for a smooth shopping experience.
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Shipping Information
Processing Time
– Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. Unless the item is out of stock.
– You’ll receive a notification with tracking information once your order has shipped.
Shipping Rates and Delivery Times
– Standard Shipping (U.S.): Free on orders over $50. Orders under $50 are subject to a flat rate of $8. Delivery typically takes 3-7 business days.
– Expedited Shipping (U.S.): Available for a flat rate of $12, with delivery in 2-4 business days.
– International Shipping: We currently offer shipping to select international locations. Shipping fees and delivery times vary by region. International orders may be subject to additional customs fees and import taxes, which are the customer’s responsibility.
Order Tracking
– Upon request, you will receive an email with tracking information once your order ships. Please allow up to 24 hours for tracking information to update.
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Returns and Exchanges
Your satisfaction is important to us! If you’re not fully satisfied with your purchase, please review our return policy below.
Return Eligibility
– Items must be returned within 30 days of purchase.
– Items must be unopened, unused, and in original packaging.
– We do not accept returns on sale items or gift cards.
How to Initiate a Return
1. Email our Customer Service team at info@tashitea.com with your order number and reason for return.
2. Our team will provide you with a return authorization and instructions on how to ship the items back to us.
Return Shipping Costs
– Domestic Returns: If the return is due to our error (e.g., wrong item shipped or damaged product), we will cover the return shipping cost. Otherwise, return shipping costs are the responsibility of the customer.
– International Returns: Customers are responsible for return shipping costs and any customs fees or duties.
Refunds
– Once we receive and inspect your return, we will process your refund within 5-7 business days.
– Refunds will be issued to the original payment method. Please note that it may take a few additional days for your bank or credit card provider to process the refund.
Exchanges
– If you would like to exchange an item, please contact us to arrange the exchange process. Exchanges are subject to item availability.
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Damages and Issues
Please inspect your order upon receipt and contact us immediately if any items are damaged, defective, or incorrect. We will work with you to resolve the issue and ensure your satisfaction.
Contact Us
For questions about your order or assistance with returns, please contact us at:
Email: info@tashitea.com
Phone: 520-732-8404